Current Affairs for Engineering Service Exam
Article 12: Consumer Rights
The definition of Consumer right is ‘the right to have information about the quality, potency, quantity, purity, price and standard of goods or services’, as it may be the case, but the consumer is to be protected against any unfair practices of trade. Consumer rights are generally a reference to a body of law that pertains to things the producers of goods must do to protect customers from harm.
1. Right to Safety
2. Right to be Informed
3. Right to Choose
4. Right to be Heard
5. Right to Seek redressal
6. Right to Consumer Education
2.Be Critically Aware
3. Be Involved
4. Be Organized
5.Practice Sustainable Consumption
6.Be Responsible to the Environment
|1||Right to be heard||1. Ensure that the company has provided you the contact details of the consumer grievance handling system and are easily accessible.
2. Avoid purchase of products/services from a company which do not provide
details of the consumer grievance officers to handle consumer grievances
|2||Right to Redress||1. Ignoring the loss suffered on purchase of defective goods and services and not filing complaint encourages the corrupt business man to supply low standards or defective goods and services. Therefor file a complaint even for a small loss. File only a genuine complaint.
2. Consumer must file a complaint if not satisfied with the quality of product/services.
3. Claim the penalties/compensation as provided under rules and regulations to ensure that the quality delivery system improves.
4. Study carefully all terms and conditions related to return/replacement of defective goods, refund and warranty policies.
|3||Right to Safety||1. While purchasing the goods or services, Consumer must look for standard
quality mark such as ISI, Hallmark, Agmark, ISO, FSSAI , etc.
2. Do not buy any spurious/ fake/duplicate/ hazardous products
|4||Right to Consumer Education/ Right to be Informed||1. Do not get carried away by advertisements only or believe on the words of the seller. Consumer must look market reviews/feedback. Similarly inform offers if product and services of companies are of substandard.
2. Consumer must insist on getting complete information on the quality, quantity, utility, price etc. of the product or services.
3. Ask for complete contact details of the consumer grievance mechanism of the company the consumer wish to buy from
|5||Right to Choose||1. Access the information available on various alternatives available for the product and services under purchase consideration.
2. Compare specifications, competition and fair prices of the goods and services before finalizing on the purchase
3. Study various feedbacks/reviews of the products/services
Highlights of the New Bill, 2018
(i) defect in goods or deficiency in services;
(ii) unfair or restrictive trade practices;
(iii) excessive pricing;
(iv) knowingly selling goods or providing services that do not meet safety norms; and
(v) product liability. Such complaints can be filed electronically and from where the complainant resides or works.
2. Other Bodies established under the Bill
(i) issue safety notices;
(ii) pass orders to recall goods, prevent unfair and restrictive trade practices;
(iii) reimburse purchase price paid; and
(iv) impose penalties for false and misleading advertisements.
(i) property damage;
(ii) personal injury, illness, or death; and
(iii) mental agony or emotional harm accompanying these conditions.
(i) requiring excessive security deposits;
(ii) imposing a disproportionate penalty for a breach in contract;
(iii) refusing to accept early repayment of debts;
(iv) terminating the contract without reasonable cause;
(v) transferring a contract to a third party to the detriment of the consumer without his consent; or
(vi) imposing unreasonable charge or obligations which put the consumer at a disadvantage.
(i) making a false statement regarding the quality or standard of a good or service;
(ii) selling of goods not complying with standards;
(iii) manufacture of spurious goods;
(iv) non-issuance of a receipt for a good or service sold;
(v) refusing to withdraw or refund goods or services within 30 days; or
(vi) disclosing personal information provided by a consumer to any other person.
(i) delays in supply that lead to increase in price; and
(ii) requiring purchase of certain goods or services as a condition for procuring any other goods or services.
Comparison of the Consumer Protection Act, 1986 with the Consumer Protection Bill, 2018
|Provision||1986 Act||2018 Bill|
|Ambit of law||
|Unfair trade practices*||